Blog Archive for Research Category

Yeunjae Lee, Queenie Li, and Sunny Tsai

Research in Progress: Encouraging companies to listen when female employees speak up

July 24, 2020

By Yeunjae Lee, Queenie Li, and Sunny Tsai, University of Miami

Despite the ongoing advocacy to increase diversity and foster inclusive work environments and corporate cultures around the world, discrimination in the workplace remains pervasive, specifically, gender-related mistreatment.

In the United States, four out of 10 working women have encountered discrimination at work due to their gender,… More

Ioana A. Coman and Rosalynn Vasquez

Research in Progress: What happens when organizations don’t listen?

July 21, 2020

By Ioana A. Coman, Texas Tech University, and Rosalynn Vasquez, Boston University

On Sept. 19, 2019, Amazon CEO Jeff Bezos announced the company’s first corporate pledge to fight climate change. However, for many employees, including those representing the Amazon Employees for Climate Justice, this was not enough. Nearly 3,000 Amazon employees walked out of Amazon’s headquarters the next… More

Diana Sisson, Auburn University; Debra Worthington, Auburn University; Graham Bodie, The University of Mississippi

Research in Progress: Stakeholders’ conceptualization of organizational listening

July 13, 2020

By Diana Sisson, Auburn University; Debra Worthington, Auburn University; Graham Bodie, The University of Mississippi

When individuals fail to listen, misunderstanding occurs, frustration ensues, and relationships can end, but when organizations fail to listen, the consequences are often more sweeping. Organizational listening failures have contributed to catastrophes such as the Challenger explosion as well as more minor events… More

Rita Men, Sunny Tsai Alvin Zhou, and

Research in Progress: Chatbots as an emerging social listening tool for organizations

June 26, 2020

By Rita Men, University of Florida; Sunny Tsai, University of Miami; and Alvin Zhou, University of Pennsylvania

Social listening is not a new concept to brands and organizations. A quick Google search of social listening yields 496 million results in a split second. Many organizations, such as Southwest Airlines, have established social listening centers to monitor online conversations,… More

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