Blog Archive for Stakeholder Engagement Category

Justin Walden

Research in Progress: Understanding key workplace communication dynamics in a pandemic

December 7, 2020

By Justin Walden, North Dakota State University

Workers are experiencing considerable stress these days, from juggling family responsibilities, to dealing with an unsteady economy, to figuring out how to get through another Zoom meeting.

The coronavirus pandemic has put a glaring spotlight on organizational leaders and the challenges that employees face in teleworking.

How can organizations… More

Fellow Katie Place

‘Ethical communication and listening to low-income publics’ by senior research fellow Katie Place

November 30, 2020

By Katie Place, associate professor of strategic communication at Quinnipiac University

Amidst the COVID-19 pandemic and social unrest this year, organizations have renewed their commitment to diversity, equity and inclusion (DEI), as well as ethical values. This includes the Page Principles of remaining patient, telling the truth, managing for tomorrow, proving it with action and listening to stakeholders.

Ha Young Lim, Erica Ciszek, Won-Ki Moon

Research in Progress: LGBTQ+ brand activism: Listening to historically marginalized stakeholders

September 14, 2020

By Hayoung Sally Lim, Erica Ciszek and Won-Ki Moon, University of Texas

Every June in the United States, LGBTQ+ communities come together for a celebration of love, diversity, inclusivity, and pride. The month of June, commonly known as Pride, commemorates the Stonewall riots in New York City held by sexual and gender minorities against police raids. Across the globe communities… More

Giselle A. Auger and Moonhee Cho

Research in Progress: Developing a scale of organizational listening

September 8, 2020

By Giselle A. Auger, Rhode Island College and Moonhee Cho, University of Tennessee

How do organizations make us feel heard?

The concept of organizational listening prompted so many questions. For example, “Listen to your customers” seems like a commonsense part of good business practice, yet what does it look like? Does it mean bringing back a beloved… More

Minjeong Kang and Bitt Moon

Research in Progress: Breaking employee silence via employee dialogic engagement

September 1, 2020

By Minjeong Kang, Indiana University; with Bitt Moon, Indiana University

About two months ago, during breakfast, my husband and I got into a heated discussion with our teenage daughter. The argument was about when it would be safe for her to go back to in-person martial art classes after nearly three months of lockdown due to the Covid-19… More

Julie O’Neil, Ashley English and Jacque Lambiase

Research in Progress: Listening and rebuilding trust with marginalized stakeholders after a crisis

August 25, 2020

By Julie O’Neil, Ashley English and Jacque Lambiase, Texas Christian University

According to the Page Principles, listening effectively means engaging a diverse range of stakeholders through inclusive dialogue. Yet, what does inclusive dialogue and listening entail?

A recent national tragedy in Fort Worth, Texas represents an appropriate case study to examine an inclusive listening process with diverse… More