Interview Segments on Topic: Trust/Credibility
Maril MacDonald is the Chief Executive Officer and founder of Gagen MacDonald LLC. She is a nationally recognized leader in communications and strategy execution. Prior to Gagen MacDonald, she served as vice president, corporate communications, and was a member of the Executive Management Committee for International Truck and Engine Corporation (formerly Navistar), and with CEO John Horne, directed a successful cultural turnaround, bringing the company from the brink of bankruptcy to being named to the Wall Street Journal’s “Top 10 Performers” list and Business Week’s “Top 50 Companies”.
MacDonald is the current President of the Arthur W. Page Society an is a member of the Arthur W. Page Center Advisory Board.
INTERVIEWER: You’ve talked a lot about the way the industry is changing and the lengthening list of skills and competencies, and my question to you, is what are the enduring truths, despite the changes in the industry? What are the enduring truths to you that you’ve learned in your career, that are true today, and will be true in 10 years and 15 years out.
MACDONALD: At the end of the day, people are people, and people want to engage with other people in organizations that they trust, that they feel have a mutual view, and path, and vision of the world. That to get that kind of trust; we need to be open and transparent. We need to be willing to share, and we need to be willing to listen. And ultimately it’s going to come down to not what we say but what we do. I think those things are going to continue to carry forward.