Emel Ozdora Aksak and Daniela Dimitrova

On the border of the Syrian refugee crisis: What 37 hours of interviews taught us about NGO advocacy

October 6, 2020

By Daniela Dimitrova, Iowa State University and Emel Ozdora Aksak, Bilkent University

Our research examined how non-profit organizations operate working with refugees in two different cultural contexts — Turkey and Bulgaria. By focusing on Turkey, which has the largest Syrian refugee population in the world, and Bulgaria, an EU border nation with a minimal number of migrants, the research findings help us better understand the ways in which the different geopolitical and economic environment affect the non-profit sector… More

Ha Young Lim, Erica Ciszek, Won-Ki Moon

Research in Progress: LGBTQ+ brand activism: Listening to historically marginalized stakeholders

September 14, 2020

By Hayoung Sally Lim, Erica Ciszek and Won-Ki Moon, University of Texas

Every June in the United States, LGBTQ+ communities come together for a celebration of love, diversity, inclusivity, and pride. The month of June, commonly known as Pride, commemorates the Stonewall riots in New York City held by sexual and gender minorities against police raids. Across the globe communities hold parades, marches, parties, workshops and symposiums.

Pride Month is also a time when organizations and brands are involved… More

Giselle A. Auger and Moonhee Cho

Research in Progress: Developing a scale of organizational listening

September 8, 2020

By Giselle A. Auger, Rhode Island College and Moonhee Cho, University of Tennessee

How do organizations make us feel heard?

The concept of organizational listening prompted so many questions. For example, “Listen to your customers” seems like a commonsense part of good business practice, yet what does it look like? Does it mean bringing back a beloved but discontinued product? Does it mean responding to tweets and posts on social media? Should a company be sending personalized… More

Minjeong Kang and Bitt Moon

Research in Progress: Breaking employee silence via employee dialogic engagement

September 1, 2020

By Minjeong Kang, Indiana University; with Bitt Moon, Indiana University

About two months ago, during breakfast, my husband and I got into a heated discussion with our teenage daughter. The argument was about when it would be safe for her to go back to in-person martial art classes after nearly three months of lockdown due to the Covid-19 pandemic.

Some of our friends had decided to return. However, my husband and I were still worried about returning,… More

Julie O’Neil, Ashley English and Jacque Lambiase

Research in Progress: Listening and rebuilding trust with marginalized stakeholders after a crisis

August 25, 2020

By Julie O’Neil, Ashley English and Jacque Lambiase, Texas Christian University

According to the Page Principles, listening effectively means engaging a diverse range of stakeholders through inclusive dialogue. Yet, what does inclusive dialogue and listening entail?

A recent national tragedy in Fort Worth, Texas represents an appropriate case study to examine an inclusive listening process with diverse stakeholders. Atatiana Jefferson, a 28-year-old African-American woman, was fatally shot on Saturday, Oct. 12, 2019, in her home by a… More

Taylor S. Voges, Shelley Spector, LaShonda L. Eaddy, and Yan Jin

Research in Progress: Learning through history and experience

August 18, 2020

By Taylor S. Voges, (doctoral student) University of Georgia; Shelley Spector, Museum of Public Relations; LaShonda L. Eaddy, Southern Methodist University; and Yan Jin, University of Georgia

The year 2020 will more than likely be known as the year of the Global Coronavirus (COVID-19) Pandemic—the year that many countries shut down their borders, restricted travel, and mandated that their citizens operate under quarantine. Soon after the outbreak, communications about this pandemic took center stage. Google provided a standing… More