While government public relations practitioners are constantly challenged by poor public trust, we have limited knowledge about how to foster organization-public relationships (OPR) in the public sector. Building and sustaining quality relationships with diverse publics presents distinct difficulties for government entities as compared to their… More
By Lisa Tam, Queensland University of Technology; Soojin Kim, University of Technology Sydney; and Helen Hutchings, Phillips Group
In February 2020, Paul, a dog owner in Lane Cove, a suburb in Australia, found that the Lane Cove Council was planning to remove the fixed gates from Kingsford Smith Oval and install chicane gates. This change implied that dog… More
To this day, you can be fired for identifying as LGBTQ in over 30 U.S. states. Research shows that to enhance trust in conversations, organizations should first understand and acknowledge their publics, and then implement policies and procedures.
With funding from the Arthur W. Page Center, Erica Ciszek, assistant professor at… More
What are the best ways to communicate corporate social responsibility (CSR) through social media? Is it simply providing information about what your company is doing to contribute to society? What if social media users begin to ask questions or make comments about CSR programs? How do companies react to consumers’ comments or… More
By Kim Sheehan, University of Oregon, and Kati Tusinski Berg, Marquette University
Have you heard of bike sharing? In more than 100 large and small cities across the United States, bike sharing programs provide commuters with an easy and affordable way to pedal from one point to another by renting a bike using a credit card or an… More