May 18, 2022

Corporate social responsibility represents an organization’s commitment to improving society through strategic initiatives – often environmental or social. Research has found that to communicate CSR to consumers, an organization must be real about what they stand for.

One of the challenges is skepticism. Consumers and other stakeholders may wonder if a company isn’t just “talking the talk." While… More

May 16, 2022

By Ioana A. Coman, Texas Tech University and Rosalynn Vasquez, Boston University

We set out to explore the relevant and timely phenomenon of organizational and social listening and the concept of dialogue, in the context of climate change advocacy. In this case study, we examined how Amazon, one of the largest, global tech companies, responded to its employees’… More

May 2, 2022

By Katie R. Place, Page Center senior research fellow

In the wake of COVID-19, organizations have scrambled to listen to marginalized publics. Many have endured significantly higher job loss rates and a greater bearing of the burden of the crisis, due to longstanding racism, income inequality, and reduced economic mobility.

Complicating this, organizations have historically engaged in… More

April 25, 2022

There are more than 600 organizations in the United States centered on coaching women to run and win political campaigns. Some topics – speechwriting and fundraising – are to be expected. But in one training program, two Page Center scholars found that the concept of authenticity repeatedly surfaced as a key element.

Despite a surge in interest over… More

April 15, 2022

By Lisa Tam, Queensland University of Technology; Soojin Kim, University of Technology Sydney; and Helen Hutchings, Phillips Group

Macnamara wrote: “organizational listening is easier said than done because of the challenges of scale and diversity of views among stakeholders and publics." It is ideal to capture as many perspectives as possible from diverse groups of stakeholders and publics.… More

March 7, 2022

By Minjeong Kang and Bitt Moon (doctoral candidate), The Media School, Indiana University

In our Page Center-funded project, we aimed to explore how organizational listening competency reduces employee silence in the workplace. The pervasive culture of employee silence is detrimental to fostering an open and safe work environment for organizational learning and innovation.

For this project, we… More